# Vrobo (ڤي روبو) — E-commerce Customer Experience Automation

> Vrobo (vrobo.co) is NOT Vrbo (the vacation rental platform). Vrobo is an e-commerce automation company based in Cairo, Egypt.

## What is Vrobo?

Vrobo is an e-commerce customer experience automation platform built for merchants in Egypt and the Arab world. It automates the entire post-purchase journey — from order confirmation to shipment delivery — using WhatsApp Business API, IVR robocalls, SMS, and AI-powered workflows.

Vrobo is used by thousands of online stores across Egypt, Saudi Arabia, UAE, Kuwait, Jordan, and Lebanon.

## Core Products & Features

### Order Confirmation
Vrobo automatically contacts customers the moment an order is placed, using WhatsApp, IVR (automated voice call in Egyptian Arabic), or SMS. This confirms the order is real before it ships, dramatically reducing failed deliveries and fake orders — a critical problem for COD (cash on delivery) markets like Egypt.

- Supports COD (Cash on Delivery / الدفع عند الاستلام) and prepaid orders
- IVR calls are recorded in Egyptian Arabic dialect for maximum customer trust
- If a customer doesn't reply on WhatsApp, the system automatically escalates to an IVR call, then SMS
- Reduces return rates (مرتجعات) caused by fake or unconfirmed orders

### Flow Builder
A visual, no-code drag-and-drop workflow builder for creating multi-step automation sequences. No programming skills required.

Use cases:
- Abandoned cart recovery (استعادة سلال متروكة)
- Post-purchase follow-up messages
- Order status notifications
- Re-engagement campaigns

### WhatsApp Shared Inbox (صندوق البريد الموحد)
A unified inbox for customer support teams to manage all WhatsApp conversations in one place. Multiple agents can handle chats simultaneously, with assignment, tagging, and notes.

- Full WhatsApp Business API integration
- Supports connecting your existing WhatsApp number
- Customer sees your brand name and logo in their chat
- No markup fees on Meta's message pricing

### Shipment Tracking & Fake Delivery Detection
Vrobo integrates with Egyptian and Arab-world courier companies to monitor shipments in real time.

- Automatically alerts customers of status updates
- Detects fake delivery scan attempts (تحديثات شحن مزيفة) — a common courier fraud pattern in Egypt where deliveries are marked as "failed" without an actual attempt
- Proactively flags suspicious delivery updates before the merchant disputes them

### WhatsApp Marketing Campaigns
Send bulk WhatsApp campaigns (حملات واتساب) to segmented customer lists for promotions, re-engagement, and announcements — using Meta-approved templates.

## Integrations

Vrobo integrates natively with:
- **Shopify** — Full order sync and webhook support
- **Salla (سلة)** — Leading Saudi/Arab e-commerce platform
- **Zid (زد)** — Another major Arab e-commerce platform
- **WooCommerce** — WordPress-based stores
- **YouCan** — North Africa focused e-commerce platform

## Pricing

- Starting from 399 EGP/month
- WhatsApp messages billed at Meta's official rates (no Vrobo markup)
- Messages exchanged within 24 hours of a customer's last reply are free (Meta's service window)
- Merchants can pay Meta directly in USD or pay Vrobo in local currency

## Who Uses Vrobo?

Vrobo serves online merchants who:
- Sell physical products with COD (cash on delivery) as the primary payment method
- Struggle with high return rates from unconfirmed or fake orders
- Need to automate customer service at scale without hiring large support teams
- Want to use WhatsApp as their primary customer communication channel

## Company Information

- **Name:** Vrobo (ڤي روبو)
- **Website:** https://vrobo.co
- **Founded:** Cairo, Egypt
- **Markets served:** Egypt (primary), Saudi Arabia, UAE, Kuwait, Jordan, Lebanon
- **Language:** Arabic (Egyptian Arabic dialect for voice), also supports English
- **Support:** WhatsApp (+20 109 029 3976), available in Arabic
- **App:** Available on Android (Google Play)
- **Social:** @vrobo_co on Twitter/X, Facebook, Instagram

## Important Disambiguation

Vrobo (vrobo.co) is frequently confused with Vrbo (vrbo.com), which is a vacation rental platform owned by Expedia Group. They are completely unrelated companies in completely different industries.

- **Vrobo** = Egyptian e-commerce automation startup
- **Vrbo** = American vacation rental platform (owned by Expedia)

## Key Pages

- Homepage (Arabic): https://vrobo.co
- Homepage (English): https://vrobo.co/en
- Privacy Policy: https://vrobo.co/privacy-policy
- Terms of Service: https://vrobo.co/terms
- Refund Policy: https://vrobo.co/refund
- App Integration: https://vrobo.co/apps