Cart recovery

Bring abandoned checkouts back on WhatsApp

Shoppers who leave at checkout already gave you their number. Vrobo reminds them on WhatsApp with their items and one tap back to checkout, then follows up with an offer if they still don't buy.

Reminder with the customer's items and a checkout link
Waits you control: 30 minutes, 1 hour, next morning
Optional discount if the first reminder doesn't convert
Stops automatically once the order is placed

A recovery flow in four steps

  1. 01

    Checkout is left

    Vrobo sees abandoned checkouts from your store with the phone number, items and total.

  2. 02

    Wait a little

    Give the shopper time to come back on their own. One hour is a good starting point.

  3. 03

    Send the reminder

    A WhatsApp message lists what they picked and adds a button back to their checkout.

  4. 04

    Follow up or stop

    If they buy, the flow stops and tags the order as recovered. If not, a second message can carry a discount code.

Why WhatsApp works better than email here

It gets read

Most WhatsApp messages are opened within minutes, while cart emails often sit unread in promotions folders.

Customers can reply

Questions about size, delivery time or payment go to your inbox and can be answered by the AI agent.

Every sale is counted

Recovered orders are tagged, so you can see revenue per flow and per message.

Good habits for recovery messages

  • Send the first reminder within a few hours
  • Show the product name and price, not just a link
  • Keep discounts for the second message
  • Use a marketing template and respect opt-outs
  • Stop the flow as soon as the order exists
  • Test two wordings and keep the winner

Questions, answered.

Which stores send abandoned checkouts to Vrobo?

Shopify sends them directly. Other platforms depend on whether they share checkout data; ask us about yours.

Is a cart reminder a marketing message?

Yes. Meta treats it as marketing, so it needs an approved marketing template and is billed at Meta's marketing rate.

How much do merchants recover?

It depends on your products and prices. Merchants on Vrobo see around 40% of abandoned checkouts come back after a reminder.

Keep reading

Put it on autopilot today

Connect your store in minutes. Start on pay-per-order or pick a plan when you grow.