vroboEvery chat, one inbox, with the order beside it
Stop switching between apps. WhatsApp, Instagram, Messenger, TikTok and your site chat land in one place, and your team sees the customer's orders while they reply.
Install on ShopifyBuilt for store support teams
Context in every chat
Order status, items, address and tracking are on screen, so nobody asks the customer for their order number.
Assignment and departments
Route sales questions to sales and delivery problems to operations, with clear ownership.
Canned replies
Save answers to common questions and send them in two clicks.
Tasks and follow-ups
Turn a chat into a task with a due time so nothing slips.
Mobile app
Reply from your phone on iOS and Android, with push alerts for new chats.
Team roles
Give agents access to the inbox without exposing billing or settings.
The 24-hour window, handled
WhatsApp lets businesses reply freely for 24 hours after the customer's last message. After that, you need an approved template to restart the conversation.
The inbox shows when a window is about to close and lets your team send a template instead of a free-form reply, so messages don't fail.
Questions, answered.
Which plans include Instagram and Messenger?
Instagram and Messenger are included from the Professional plan. WhatsApp is on every plan.
How many agents can I add?
Monthly plans include unlimited users, so your whole team can work from one inbox.
Keep reading
AI agent
An AI agent that answers questions about products, sizes, delivery and orders on WhatsApp, Instagram, Messenger and TikTok, and hands the chat to your team when it should.
Shopify
Install Vrobo from the Shopify App Store to confirm COD orders, recover abandoned checkouts, upsell into the same order and send campaigns to Shopify segments.
Error 131047
Error 131047 means more than 24 hours passed since the customer's last message, so a free-form reply can't be sent. Here's why it happens and how to fix it with a template.
Put it on autopilot today
Connect your store in minutes. Start on pay-per-order or pick a plan when you grow.