vroboConfirm every COD order before it ships
The moment an order lands, Vrobo asks the customer on WhatsApp. No reply? An automated call takes a keypress. Confirmed orders go to your courier; cancellations never leave the warehouse.
Install on ShopifyHow a confirmation runs
- 01
The order arrives
Vrobo picks up new orders from your store within seconds, with the items, total, address and payment method.
- 02
Risk checks run
Duplicate orders from the same customer and customers with a poor delivery history are flagged before anything is sent.
- 03
WhatsApp asks first
A branded message shows the order and three buttons. Most customers answer in minutes.
- 04
A call if they're quiet
After the wait you choose, an automated call reads the order and asks the customer to press 1 to confirm, 2 to cancel or 3 to reach your team.
- 05
Your store is updated
Confirmed, cancelled and needs-support statuses are written back to your store, and confirmed orders can book a waybill straight away.
Built for cash on delivery
Fewer refused parcels
Customers who never meant to buy cancel in chat instead of refusing at the door, so you stop paying shipping both ways.
Your tone, your number
Write the messages yourself in Arabic or English. On a monthly plan they go from your own verified WhatsApp number.
Upsell in the same chat
Once a customer confirms, offer a related product and add it to the same shipment.
Answers your team can act on
Replies that need a person land in the shared inbox with the order beside the conversation.
Works out of hours
Orders placed at 2 a.m. are confirmed at 2 a.m. Your team starts the day with a clean list.
Every step logged
See who confirmed, who cancelled and who never answered, per day and per store.
Questions, answered.
What happens if the customer doesn't answer at all?
You decide. Common setups retry the call once, send an SMS, or move the order to a follow-up list for your team.
Can I confirm prepaid orders too?
Yes. Many stores skip prepaid orders, but you can confirm any order or only orders above a certain value.
Do I need my own WhatsApp number?
No. Pay-per-order sends from Vrobo's number. Monthly plans connect your own verified number so customers see your brand.
Keep reading
Fake update detection
When a courier marks an order as refused or unreachable, Vrobo checks with the customer on WhatsApp and flags reports that don't match, before the parcel comes back.
COD confirmation templates
Copy-ready WhatsApp templates to confirm cash-on-delivery orders, with buttons, variables and tips for getting them approved as utility messages.
Return cost calculator
Free calculator for cash-on-delivery stores. Enter your orders, refusal rate, shipping fees and margin to see what refused parcels cost each month and what confirmation could save.
Put it on autopilot today
Connect your store in minutes. Start on pay-per-order or pick a plan when you grow.