vroboCatch delivery reports that didn't really happen
Some failed-delivery reports are true and some aren't. When a courier says the customer refused or couldn't be reached, Vrobo asks the customer directly and flags the ones that don't add up.
Install on ShopifyHow it works
- 01
The courier reports a problem
A status like customer refused, phone off or postponed arrives from the courier.
- 02
Vrobo asks the customer
A WhatsApp message asks whether the driver actually called or visited, with simple buttons.
- 03
The answer is compared
If the customer says nobody came and they still want the order, it's flagged as a fake update.
- 04
You act on it
Push the courier to re-attempt delivery, and use the flagged list to compare couriers and drivers.
Why it matters
Save parcels you'd lose
A customer who still wants the order gets it, instead of you paying for a return.
Hold couriers accountable
A record of reports the customer disputed turns arguments into data.
Protect your rating
Customers whose delivery was skipped blame the store. Reaching out first keeps their trust.
Questions, answered.
Which plans include fake update detection?
It's included from the Business plan.
Does it work with every courier?
It works with couriers that share status updates with Vrobo, including Bosta, Aramex, Mylerz and J&T Express.
Keep reading
Waybills & tracking
Book waybills with Bosta, Aramex, Mylerz, J&T Express and QP Express the moment an order is confirmed, and keep customers updated on WhatsApp until delivery.
Couriers
Book waybills and track shipments with Bosta, Aramex, Mylerz, J&T Express and QP Express. Status updates trigger WhatsApp messages and fake-update checks automatically.
Order confirmation
Confirm every cash-on-delivery order before it ships. Vrobo messages the customer on WhatsApp, calls in Egyptian Arabic if they don't reply, and updates your store.
Put it on autopilot today
Connect your store in minutes. Start on pay-per-order or pick a plan when you grow.