Moving your number

Move your WhatsApp number to Vrobo

Already on the WhatsApp Business API with another provider? You can bring the same number to Vrobo. Customers keep messaging the number they know, and the switch takes minutes.

Keep the same number and display name
Turn off two-step verification first
Downtime is usually a few minutes
Our team walks you through it

How the move works

  1. 01

    Prepare

    Make sure you're an admin on your Meta Business portfolio and note which templates you use most.

  2. 02

    Disable two-step verification

    Ask your current provider to turn it off, or do it in WhatsApp Manager.

  3. 03

    Connect in Vrobo

    Start the WhatsApp connection in merchant.vrobo.co and choose your existing number.

  4. 04

    Verify the number

    Enter the code Meta sends to the number to complete the move.

  5. 05

    Check templates and flows

    Confirm your templates are available and switch on your Vrobo flows.

What to expect

  • Your number and display name stay the same
  • Chat history from the old provider stays there
  • Approved templates may need resubmitting
  • Quality rating and limits stay with the number
  • Messages sent during the switch may be delayed
  • You can switch plans any time afterwards

Questions, answered.

Will customers notice the move?

No. They keep chatting with the same number and name.

Can I move from the WhatsApp Business app instead?

Yes. With coexistence you can keep using the app and add the API on the same number.

Keep reading

Put it on autopilot today

Connect your store in minutes. Start on pay-per-order or pick a plan when you grow.