Shipping update templates

WhatsApp templates for every delivery step

Keep customers informed from the warehouse to their door. These are utility templates triggered by your courier's status updates.

Utility category
Shipped, out for delivery, delivered
Failed-delivery check
Tracking number and COD amount

Templates

Shipped (English)
Good news {{1}}! Order #{{2}} is on its way with {{3}}. Tracking number: {{4}}.
Out for delivery (Egyptian Arabic)
{{1}}، طلبك رقم {{2}} خرج للتوصيل النهارده 🚚 جهّز {{3}} للمندوب لو سمحت.

Including the COD amount means the cash is ready at the door.

Delivered (English)
Order #{{2}} was delivered. Thanks for shopping with us, {{1}}!
Failed delivery check (Egyptian Arabic)
{{1}}، شركة الشحن بلّغت إن طلبك رقم {{2}} ما اتسلّمش. المندوب اتواصل معاك فعلاً؟محدش اتصلأجّلت الاستلاممش عايز الطلب

Feeds fake update detection.

Tips

  • Send out-for-delivery the same morning
  • Include the amount to pay for COD
  • Use the courier's tracking number
  • Ask about failed deliveries within hours
  • Skip messages for statuses that don't matter
  • Keep each message to one update

Keep reading

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